Refund Policy

Our Refund Policy

Are refunds available at AVERA?

Yes, we offer refunds on eligible items. To qualify, the item must be unused, in its original packaging, and returned within 7 days of delivery along with proof of purchase.

Which items are not eligible for a refund?

Sale items, discounted products, and items that have been used or damaged by the customer are not eligible for refunds. Consumable or hygiene-sensitive products may also be excluded.

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. The amount will be credited back to your original payment method.

How do I request a refund?

To initiate a refund, contact us at +92 313 2950 085 within 7 days of receiving your order. Please include your order number and reason for the refund.

What if my item arrived damaged?

If you received a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the damage. We will arrange a full refund or replacement at no additional cost.

Refund Process

Step 1: Contact our support team within 7 days of delivery.

Step 2: Share your order number, reason for refund, and photos if applicable.

Step 3: Our team will review your request and respond within 20–36 hours.

Step 4: If approved, return the item and your refund will be processed within 5–7 business days.